Terms of Service

The agreement

These Terms of Service ("Terms") are a legally binding agreement between you ("Customer," "you") and Summit Moving Pros LLC ("Summit," "we," "us"), a Colorado limited liability company located at 745 Lipan Street, Denver, CO 80204.

By requesting a quote, signing a written estimate, booking a move by phone or online, or accepting services from us, you agree to these Terms. If you do not agree, do not book a move with us.

Quotes & estimates

We offer two kinds of written quotes: binding estimates and non-binding estimates. The type will be clearly stated at the top of your written estimate.

Binding estimates

A binding estimate locks the total price for the services and inventory listed. Once you sign, the price will not change as long as:

• The inventory, access conditions, and destination are accurate as you described them
• You don't add items or services after the estimate is signed
• You don't require the crew to wait more than 2 hours beyond the agreed start time due to your delay

If you add items or services during the move, we will stop, provide a written revised total, and obtain your approval before continuing. We will never bill you for services you did not authorize.

Non-binding estimates

A non-binding estimate is our best-faith estimate based on information you provided, but the final price is calculated after the move based on actual hours worked, actual weight, and actual services provided. Non-binding estimates are rare with us and only used when the inventory cannot be determined in advance (e.g., a fully packed home we cannot walk through before the move).

Validity

All written estimates are valid for 30 days from the date issued, unless otherwise stated. Seasonal pricing (May–September) may be adjusted after 14 days.

Booking & payment

Reservation deposit

Local moves within the Denver metro do not require a deposit. Long-distance moves and commercial relocations require a reservation deposit of $100–$200, which is credited toward the final invoice. Deposits are refundable up to 48 hours before your scheduled move.

Payment terms

Late payments

Invoices unpaid more than 30 days past due accrue interest at 1.5% per month (18% APR) or the maximum allowed by Colorado law, whichever is lower. We may suspend storage services and place items in lien for unpaid storage balances after 60 days, as permitted by C.R.S. § 38-21-101 et seq.

Returned payments

A $35 fee applies to any returned check or failed ACH transfer, plus any bank fees we incur.

Cancellation & rescheduling

Life happens. Our cancellation policy is designed to be fair to you and fair to the crew we've held for your move.

• More than 48 hours before the move: free cancellation or reschedule, full deposit refund
• 24–48 hours before the move: $75 rescheduling fee, or deposit forfeited on full cancellation
• Less than 24 hours before the move: 2-hour minimum charge for local moves; deposit forfeited on long-distance
• Same-day cancellation after crew dispatch: full 2-hour minimum plus any crew travel time

No-shows where we cannot reach you and cannot access the property are treated as same-day cancellations.

Move performance

Arrival window

We provide a 2-hour arrival window for local moves. Traffic, weather, and building access on the previous job can affect arrival. We will notify you by phone and text if we anticipate being more than 30 minutes outside the window.

Weather & force majeure

We may delay or reschedule a move at no charge if conditions make the move unsafe — including ice storms, blizzards, road closures, or extreme heat. We will not charge you for a weather-related reschedule and will work with you to find the next available date.

Right to refuse service

We reserve the right to refuse or stop a move if:

• The working conditions are unsafe (e.g., structurally unsound flooring, aggressive animals, hazardous materials)
• The inventory materially differs from what was disclosed and we cannot complete the move within the agreed schedule
• The customer is abusive or threatening to our crew
• The property appears to be involved in illegal activity

In such cases, you are responsible for payment for work performed up to the point of refusal.

Liability & claims

Our liability is governed by Colorado law and federal regulations under 49 C.F.R. Part 375 for interstate moves. For a full description of coverage options, see our Liability & Insurance page.

Basic valuation (included free)

Every move includes basic valuation coverage at no additional charge, at the rate of $0.60 per pound per item, with a maximum aggregate liability of $2,000 per shipment. This is the minimum required by Colorado law.

Full-value protection (optional)

Full-value protection covers items for repair or replacement at fair market value, without a per-pound cap. Cost is typically 2–4% of the total move price, quoted in writing before the move. Full-value protection must be selected and paid for before the move begins.

Claim filing

All claims must be submitted within 30 days of delivery. Claims should be sent to [email protected] or by mail to 745 Lipan Street, Denver, CO 80204. Include your move date, a description of the damage, and photographs where possible. We respond within 7 business days and resolve most claims within 30 days.

Exclusions

We are not liable for the following under any coverage tier:

• Items packed by the customer (unless damage is due to obvious negligence by our crew)
• Internal mechanical or electrical damage not visible externally
• Damage to items not disclosed on the original inventory
• Loss of cash, jewelry, collectibles, or documents not declared and documented in advance
• Damage caused by pre-existing conditions (e.g., dry rot, cracked marble, loose hardware)
• Consequential or indirect damages, including loss of use or loss of business income

Customer responsibilities

To help us give you a smooth move, you agree to:

1. Provide accurate, complete information about your inventory, access conditions, and destination
2. Ensure clear and safe access to both the origin and destination — including removing snow, ice, and obstacles
3. Disclose any items requiring special handling (pianos, safes, art, large mirrors) in advance
4. Empty, defrost, and disconnect appliances per our instructions
5. Pack personal items you intend to move yourself in a way that can survive transport
6. Remove or secure valuables, cash, jewelry, and legal documents before the crew arrives
7. Provide parking access, elevator reservations, and any necessary permits
8. Be present (or designate an authorized representative) at both the origin and destination

Prohibited items

We cannot legally or safely transport certain items. These items must be moved by you, disposed of, or handled by a specialty carrier:

• Flammable liquids and gases (gasoline, propane, kerosene, paint thinner)
• Firearms and ammunition (unless legally transported per federal and Colorado law and declared in advance)
• Explosives, fireworks, and hazardous chemicals
• Perishable food items not properly sealed for transport
• Live plants (unless approved for short-distance moves with advance notice)
• Live animals of any kind
• Illegal substances or items obtained illegally

If prohibited items are loaded and discovered, we will remove them at the nearest safe location and may charge an additional handling fee. We are not responsible for damage to or loss of prohibited items.

Insurance & valuation

Summit Moving Pros is fully licensed and insured. Our coverage includes:

• Commercial general liability: $2,000,000 per occurrence
• Commercial auto liability: $1,000,000 combined single limit
• Cargo insurance: as required by FMCSA and CO PUC for licensed movers
• Workers' compensation: full coverage for every employee on your job

Certificates of insurance are available on request. If your building, landlord, or HOA requires specific insurance documentation, we can provide it before the move.

Intellectual property

All content on our website — including text, graphics, logos, photographs, service descriptions, and layout — is the property of Summit Moving Pros LLC or its licensors and is protected by United States copyright and trademark law.

You may not reproduce, republish, distribute, or create derivative works from our content without prior written permission, except for personal, non-commercial use (e.g., printing a checklist for your own move).

The name "Summit Moving Pros," our logo, and the tagline "Moving, made human" are trademarks of Summit Moving Pros LLC.

Dispute resolution

Informal resolution first

If you have a dispute with us, please contact us first at [email protected] or (303) 893-8200. We resolve the vast majority of issues informally, without lawyers, within 30 days.

Mediation

If we cannot resolve a dispute informally, both parties agree to attempt good-faith mediation in Denver County, Colorado, before pursuing legal action. The cost of mediation is shared equally, unless the mediator rules otherwise.

Governing law & venue

These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law provisions. Any legal action that proceeds past mediation must be filed in the state or federal courts located in Denver County, Colorado, and both parties consent to personal jurisdiction there.

Class action waiver

To the extent permitted by law, both parties agree that disputes will be resolved on an individual basis and not as part of any class, collective, or representative action.

Limitation of liability

Except as expressly set forth in Section 6 (Liability & Claims), our total liability for any claim arising out of or related to these Terms or the services we provide is limited to the total amount you paid us for the specific move giving rise to the claim.

Contact

Questions about these Terms? Want to request a copy of your signed bill of lading or written estimate? Contact us at any of the following: